Humanization of Care

Humanization_of_Care_2The Pequeno Príncipe Hospital is reference in humanization of care in Brazil, with actions towards its patients and their families, collaborators and other members from the institution. Humanizing is acknowledging the value, respecting and involving people, making a dialogue, learning and collective transformation net. It offers the patient technical-scientific efficiency, capacity of finding solutions, administrative accountability and care, improving the hospital indicators.

Below, check some of the activities developed by the Pequeno Príncipe related to humanization of care.

Psychology Sector

The Pequeno Príncipe’s Psychology Sector was created in 1982. It provides psychological assistance to children, adolescents and their families, who have disorders resulting from being ill, hospitalized, and receiving treatment. The sector also coordinates the Participant Family and Support House programs. Only in 2012, 2,225 people were assisted and 6,128 appointments were realized, between emergency situations and psychological follow-ups, for example.

Humanization_of_Care_1Participant Family Program

The program makes the staying of a family member available 24 hours a day, guaranteeing the child’s welfare and the preservation of the affective bond with the family. It is a forerunner and complementary program to public health policies, systematized and replicable. Between 1992 and 2012, 522,000 children, adolescents, and families were benefited, and there was a reduction of 50% in admission time and a decreasing of 20% in the hospital infection rate.

Support House

Pequeno Príncipe is the only hospital in Curitiba with its own Support House. The program provides free housing and social support to make it easier for families to pass by the outpatient treatment process. It provides housing for families from other cities, who otherwise would not be able to stay in Curitiba during the time required for exams and medical appointments. In 2012, 1,070 people received assistance (children, adolescents and adults).

Volunteering

Every year, many people donate their time, talent, and attention to the inpatient children, adolescents and their families. Besides this, the hospital counts on occasional volunteers, through programs with companies and schools. The volunteers dedicate their hours to recreation activities. The sector also receives and screens donations made by the community and organizes visits and cultural events. Only in 2012, Pequeno Príncipe counted on the valuable collaboration of 3,913 volunteers who worked 9,656 hours.

Toy Hotline

Respect, care, and joy go hand in hand until they actually reach the children and the adolescents. In order to assist hospitalized patients when they are in the mood to play, the hospital created a system that delivers games, books, toys, and the company of a volunteer to the room of the child or adolescent, a service that can be requested by telephone, or personally. Only in 2012, 6,107 materials were requested, almost three times the amount requested in 2011.

Education and Culture

These are basic rights of children and adolescents, and the Department of Education and Culture offers activities to give them access to the knowledge that will enrich their lives. For more than 20 years the Pequeno Príncipe has offered school assistance for patients, keeping the bonds with regular schools. It also has been the scenario of cultural projects thanks to the Rouanet Law. Only in 2012, 6,192 children and adolescents were involved in 5,210 activities, such as remedial classes, and educational and culture actions.

Social Work Sector

The right to health sometimes leads to access to other rights. The Pequeno Príncipe Hospital’s institutional stand on providing services to patients covered by SUS, private health insurance, and private patients, calls for a more encompassing structure to meet the demands that actually extrapolate the healthcare domain. This justifies and guides the work developed by the sector to make their lives much easier during the period of treatment. In 2012, the social work team assisted in average 50 individuals daily, totaling 18,341.

Obit Assistance Service

The service was created in 2009. By means of it, the family members of the patient receive an integral assistance when the death of an admitted child or adolescent occurs. The service operates 24 hours a day integrated with other departments – as Social and Psychology Services – to assist the needs of each family. It helps them in all necessary procedures, such as the release of documents, and contact with funerary service, among others.